Privacy Policy

Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. We are also legally obliged to use your information in line with current legislation covering the protection of personal information, including the Data Protection Act 1998.

Who are we?

This site is owned and operated by The Big House Company, our head office is located at Tone Dale House, Wellington, Somerset TA21 0EZ.

What information do we collect?

We collect personal identifiable information such as

– Names, addresses, property details, email addresses and telephone numbers.

– Credit/ debit card or other payment details (including card number, cardholder name, expiry date);
– Special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;
– Dietary restrictions (which may disclose your religious beliefs).

You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.

Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.

How do we collect information?

  1. Information you give us

You may provide us with information by completing forms on our website or by contacting us via email, telephone or other means. We also collect information when you voluntarily complete customer surveys, log in to our internet at our houses, provide feedback or participate in competitions.

  1. Information we derive from other sources

We may also collect information about you from other sources such as public records or bodies, or through targeted research. Any personal information obtained is processed in accordance with the principles and conditions contained within the Data Protection Act 1998.

  1. Information we collect from you

Like most websites, when you visit our website we also collect information about usage via cookies and pixels, and we also track user and traffic patterns. More information on our use of cookies is detailed below.

How do we use information?

We use information about you to process your booking/reservation, manage your account, undertake holiday home letting agency activities or marketing activities on your behalf.

We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.

We may also use your information to market our products and services which we believe would be of interest to you, and for sending out our newsletter. We will gain your consent prior to contacting you in this way and you have the right at any time to stop us from contacting you for marketing purposes, if you wish to opt out, please write to us at The Big House Company, Tone Dale House, Wellington, Somerset TA21 0EZ, or email us at party@thebighouseco.com.

We collect information to gain a better insight into the holiday house rental market, the wedding market or the Corporate meetings/ away day market, helping us to tailor our products and services accordingly, including helping to keep our website and newsletter content relevant.

We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website.

Finally we use cookies to improve your user experience and personalise your repeat visits to our website.

How do we safeguard information?

We adopt best practices and operate secure data networks protected by industry standard firewall and password protection to safeguard personal identifiable information.

Who do we share information with?

We may work with some third parties (including, for example, advertising networks, analytics providers and search information providers) and may receive information about you from them.

We also send some information to Facebook for the purpose of analysis and profiling in order to target advertising and to ensure the relevancy of these advertisements.

We do not share other information about individuals with any other third parties, unless we are required or allowed to do so by law.

How you can access or correct your information

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of the information we hold, please write to us at The Big House Company, Tone Dale House, Wellington, Somerset TA21 0EZ, or email us at party@thebighouseco.com. We want to ensure we have up to date and accurate personal information about you. You can ask us to correct or remove any information you think is wrong.

Other Websites

This privacy policy only applies to this website. If you follow links to other websites you should read their privacy policies.



Consistent with the Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.


Changes to our privacy policy

We monitor and review our privacy policy regularly and will publish any updates on this webpage. The privacy policy was last updated on 12th March 2018.

Subscriptions, Tracking and Cookies

We offer certain free services, which require some type of voluntary submission of personal information by users:

Electronic newsletters

The Big House Company offers a free electronic newsletter to users and gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the “Click to unsubscribe link” provided in every newsletter.

Free WiFi

We do offer, as an additional service, free WiFi in many of our Houses. In order to access the WiFi, you may choose to log in via your Facebook or Google account, or via a text message service. If you log in via Facebook or Google, certain information may be passed onto an analytics provider who will share certain profiling information with us for the purpose of targeting advertising (permission passing). If you do not wish to share this information you may use the text message log in.

Usage tracking

The Big House Company tracks user information on its website. The Big House Company does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


To comply with EU legislation that was introduced in May 2012, this section documents how this website might collect information as you browse and use it to provide a tailored service to improve your online experience.

The Big House Company may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable The Big House Company to relate your use of this site to information that you have specifically and knowingly provided. The only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. The Big House Company uses cookies to track user traffic patterns (as described above).

You do not need to have cookies turned on to use this site. You can set your browser not to accept cookies, but if you do, you may not be able to take advantage of all the   features on the site.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

For information on the cookies used by Google Analytics, please visit




Your consent

By using this site, you consent to the collection and use of your personal information by The Big House Company. If The Big House Company decides to change its privacy policy, we will post those changes on this page so that you are always aware of what information is collected, how it is used, and under what circumstances it may be disclosed.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to party@thebighouseco.com