Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. We are also legally obliged to use your information in line with current legislation covering the protection of personal information, including the Data Protection Act 1998.
Who are we?
This site is owned and operated by The Big House Company, our head office is located at Tone Dale House, Wellington, Somerset TA21 0EZ.
What information do we collect?
We collect personal identifiable information such as
– Names, addresses, property details, email addresses and telephone numbers.
– Credit/ debit card or other payment details (including card number, cardholder name, expiry date);
– Special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;
– Dietary restrictions (which may disclose your religious beliefs).
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.
How do we collect information?
- Information you give us
You may provide us with information by completing forms on our website or by contacting us via email, telephone or other means. We also collect information when you voluntarily complete customer surveys, log in to our internet at our houses, provide feedback or participate in competitions.
- Information we derive from other sources
We may also collect information about you from other sources such as public records or bodies, or through targeted research. Any personal information obtained is processed in accordance with the principles and conditions contained within the Data Protection Act 1998.
- Information we collect from you
How do we use information?
We use information about you to process your booking/reservation, manage your account, undertake holiday home letting agency activities or marketing activities on your behalf.
We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.
We may also use your information to market our products and services which we believe would be of interest to you, and for sending out our newsletter. We will gain your consent prior to contacting you in this way and you have the right at any time to stop us from contacting you for marketing purposes, if you wish to opt out, please write to us at The Big House Company, Tone Dale House, Wellington, Somerset TA21 0EZ, or email us at email@example.com.
We collect information to gain a better insight into the holiday house rental market, the wedding market or the Corporate meetings/ away day market, helping us to tailor our products and services accordingly, including helping to keep our website and newsletter content relevant.
We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website.
How do we safeguard information?
We adopt best practices and operate secure data networks protected by industry standard firewall and password protection to safeguard personal identifiable information.
Who do we share information with?
We may work with some third parties (including, for example, advertising networks, analytics providers and search information providers) and may receive information about you from them.
We also send some information to Facebook for the purpose of analysis and profiling in order to target advertising and to ensure the relevancy of these advertisements.
We do not share other information about individuals with any other third parties, unless we are required or allowed to do so by law.
How you can access or correct your information
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of the information we hold, please write to us at The Big House Company, Tone Dale House, Wellington, Somerset TA21 0EZ, or email us at firstname.lastname@example.org. We want to ensure we have up to date and accurate personal information about you. You can ask us to correct or remove any information you think is wrong.
Consistent with the Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
Subscriptions, Tracking and Cookies
We offer certain free services, which require some type of voluntary submission of personal information by users:
The Big House Company offers a free electronic newsletter to users and gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the “Click to unsubscribe link” provided in every newsletter.
We do offer, as an additional service, free WiFi in many of our Houses. In order to access the WiFi, you may choose to log in via your Facebook or Google account, or via a text message service. If you log in via Facebook or Google, certain information may be passed onto an analytics provider who will share certain profiling information with us for the purpose of targeting advertising (permission passing). If you do not wish to share this information you may use the text message log in.
The Big House Company tracks user information on its website. The Big House Company does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).
To comply with EU legislation that was introduced in May 2012, this section documents how this website might collect information as you browse and use it to provide a tailored service to improve your online experience.
You do not need to have cookies turned on to use this site. You can set your browser not to accept cookies, but if you do, you may not be able to take advantage of all the features on the site.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
For information on the cookies used by Google Analytics, please visit